Please be aware that the surgery is CLOSED on bank holidays and one afternoon per month for Protected Learning Time (PLT). To check if the surgery is open today click here.
|Kirkby Stephen Health Centre
||Brough Medical Centre
||8.00am - 7.00pm
||8.30am - 6.30pm
||8.00am - 8.00pm
||9am - 12.00pm (noon)
||8.00am - 6.30pm
||8.30am - 6.30pm
||8.00am - 6.30pm
||3pm - 6.30pm
||8.00am - 6.30pm
||11.00am - 1.00pm*
Appointments are available with a GP throughout the working day. Monday to Friday.
Surgery times may vary during holiday periods.
*Please note: The facility to collect medication from Brough surgery on Friday's from 11am to 1pm will cease week beginning 1st November 2021. However, medication will still be available to collect at our main surgery in Kirkby Stephen.
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. These safety measures have been recommended by the Governement and they are important as they help to protect you, our community and our workforce.
Face-to-face appointments are still available to all patients, where they are deemed by the Clinician to be safe and necessary for your care. However you may be asked to discuss your conditions over the phone or online first, so that the Clinician can assess what would be most appropriate for you.
In addition to face-to-face consultations, we are also offering consultations online via the GP Connect link on our homepage, video consultations & telephone consultations. This can be a convenient and flexible way to receive healthcare; however if you still need to see a GP or healthcare professional in person then this will be arranged for you.
Please do not attend the practice for an appointment unless you have been asked to do so.
Urgent Same Day Appointments
Our on the day urgent appointment system allows you to speak to a Doctor or Nurse on the day you have a health care need. Following your telephone consultation, the Doctor or Nurse will arrange for you to come to the surgery if they feel that you need to be seen.
Please Note: For urgent, same day appointments, you must call the surgery before 10.30am. If you call after this time, you will not be offered a call back the same day, unless it is an emergency. For urgent, same day appointments you will also not be able to specify which Doctor or Nurse that you see.
If you are unable to attend
Please also note that if you arrive more than 10 minutes late for any appointment, you will be asked to re-appoint. Failure to arrive on time causes clinicians to run behind and results in other patients having to wait for longer, which is not acceptable.
If you are unable to attend your appointment, please ensure that you let us know in advance, by calling our Reception team on 017683 71369 or by replying to your appointment confirmation text message with the word 'Cancel'. This ensures that your appointment can be offered to someone else and that valuable NHS resources are not wasted.
School Letters of Absence
Please note that it is not a GPs responsibility to issue school letters of absence for your children. Government guidance (https://www.gov.uk/government/news/schools-and-colleges-to-reopen-in-full-in-september) is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19.
However, please note that parents/guardians should still contact the practice on 017683 71369 if their child is ill.
Our current opening hours and prescription collection times are as follows:
- Our main practice in Kirkby Stephen's is open as per our normal hours, however prescriptions can only be collected between 9am and 6pm.
- Our Tebay Surgery's opening hours are unchanged.
- Our Brough Surgery is open on Monday's & Wednesday's from 8.30am to 6.30pm for appointments and on Friday's from 11am to 1pm for prescription collections only (until 31/10/21).
Please rest assured that we are doing our very best to ensure that we can continue to provide the same level of healthcare services as usual. However these are difficult and unprecedented times, so we thank you in advance for your consideration and understanding.
Dispensary Opening Hours:
Monday to Friday: 9am to 6pm only
For a full breakdown of our dispensary opening/collection times please click here. Please allow 3 working days for us to process your prescriptions.
Christmas & New Year
Please be advised that the Practice will be closed on 27th & 28th December 2021 and 3rd January 2022.
NEED A ROUTINE GP OR NURSE APPOINTMENT DURING THE EVENING OR WEEKEND…?
CHoC Extended Access Service
|Speak to your GP practice
||Ask for an extended access appointment
||Attend appointment at time and date that suits you
In partnership with your GP practice, Cumbria Health on Call (CHoC), are offering evening and weekend routine appointments at several locations throughout North Cumbria.
You will be seen by a Clinician who can access your medical records and will provide the same service as your GP surgery.
To book an evening or weekend routine appointment, please speak to your GP surgery. If you would like further information about this service, please visit www.chocltd.co.uk/chea