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Repeat Prescriptions

There are 3 ways for you to order your repeat prescription

1. Online: The first time you use the online service you will need login details which you can obtain from reception or dispensary. You will need to bring a form of photographic identification with you. Once you have your login details click here for Patient access.

2. Telephone: You can call our repeat prescription line on: (017683) 71913 and follow the instructions available 24 hours a day.

3. In person: Complete your repeat prescription form and place in the green box next to our dispensary.


Patient Access

Online Services

You can now book, view and cancel appointments and order repeat prescriptions online.

Before you can use this service you will need to come to reception to obtain your login details. You will need to bring a form of photographic identification with you.

Click here for Patient access.


Opening Hours: Monday - Friday 9am - 6pm
Closed on a Saturday and Sunday

Medication Collection

New opening times for Brough and Tebay from 1st May 2017

  Brough   Tebay
Monday 8.30am - 6pm  CLOSED
Tuesday  CLOSED 9.00am - 12.00pm (noon)
Wednesday 8.30am-1.00pm CLOSED
Thursday CLOSED 3.00pm - 6.30pm
Friday 8.30am-1.00pm CLOSED
Order Date Collection Kirkby Stephen 9-6pm Collection Brough Collection Tebay
  Ready to collect from Ready to collect from Ready to collect from
Monday Wednesday Wednesday from 11am Thursday from 3pm
Tuesday Thursday Friday from 11am Thursday from 3pm
Wednesday Friday Friday from 11am Tuesday from 9am
Thursday Monday Monday from 3pm Tuesday from 9am
Friday Tuesday Wednesday from 11am Tuesday from 9am
Sat/Sun Wednesday Wednesday from 11am Thursday from 3pm

Upper Eden Medical Practice offers a prescription delivery service for patients who are 60 years and over and for patients who are housebound , for more information, please speak to a member of staff in the dispensary on 017683 71369.

Prescribing Policy

28 Day Prescribing


If you are being prescribed a repeat medicine by your GP, they will normally prescribe enough of your medicine to last 28 days.

In Cumbria, GP practices believe that 28 day prescribing offers the best balance between patient convenience, good medical practice and minimal drug wastage.

The benefits for you as a patient:

  • You should always start and finish your medicine on the same day of the week which should prevent you running out of medicines at a weekend when it is difficult to get any more.
  • Most pharmaceutical companies manufacture a large number of their medicines already in 28 day packs. The Government is encouraging more companies to manufacture their medicines in this way.
  • It should reduce the amount of medicines wasted when medicines are changed or stopped. Every year in Cumbria, £750,000 of medications are wasted every year with excess medicines needing to be destroyed when this money could be ploughed back into the NHS.
  •  It should make it easier for your GP to review more easily the medicines you are taking and also to see if you are not taking the medicines prescribed to you.
  • It should reduce mistakes made by elderly patients as there should be less partly filled containers of medicine lying around at home.
  • Most patients should only need to visit the surgery once a month to collect all their repeat medicines as opposed to a number of visits when different medicines run out at different times.

Prescription Charges

For information on help you can receive with NHS costs please visit

Prescription Charges

Prescriptions to be paid for at the time of collection. Payment accepted by cash or cheque. A single prescription as of the 1st of April 2018 is £8.80.

One item = £8.80
Two items = £17.60
Three items = £26.40
Four items = £35.20

Delivery Service is available to patients aged 60 years and upwards. We currently deliver on Tuesdays and Fridays, for more details and to find out when we deliver in your area, please speak to the dispensary staff.

Prescription Pre-Payment Certificate (PPC)

PPC 12 Month pre-payment £104.00
PPC 3 Month pre-payment £29.10

The PPC is worth considering if you are a patient who pays for four or more items in a three month period or more than twelve items in a 12 month period, please contact the dispensary for more details.

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