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Upper Eden Medical Practice
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BBC Health News
  • Norovirus: Winter vomiting virus cases rising30 Nov 2023 11:43Hundreds of people are now in hospital with norovirus, the latest NHS England figures show.
  • Covid inquiry: Lockdown should have been three weeks earlier - Hancock30 Nov 2023 20:24The ex-health secretary also said a "toxic culture", driven by Dominic Cummings, hindered the Covid response.
  • Head teacher says autistic student died despite family's plea for support01 Dec 2023 01:24Isaac Uzoegbu was hit by a car when he ran from home. His head teacher says it could have been prevented.
  • Patient saw eight GPs before cancer spotted30 Nov 2023 00:34Safety watchdog highlights case as it warns a lack of continuity of care in England puts people at risk.
  • Darlington Hospital launches new camera-based weight loss surgery01 Dec 2023 06:08A hospital in north-east England has become the first outside London to offer the pioneering surgery.
  • PrEP: Preventative HIV drug highly effective, study says30 Nov 2023 00:39The largest ever real-world study found PrEP to work extremely well as a preventative treatment.

Accessible Information

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know:

  • If you need information in braille, large print or easy read.
  • If you need a British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on (017683) 71369.

This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.

This information may be shared with other NHS and adult social care providers if required.

Access to Sign Language Interpreters

Cumbria Deaf Association for patients requiring British Sign Language, their contact details are below.  They use local sign language interpreters and try to accommodate medical emergencies and short notice but would prefer 7 days’ notice if possible.

Cumbria Deaf Association: Telephone/Text phone: 01228 210205;   Mobile/SMS: 07824 139683; email: office@cumbriadeaf.org.uk

Accessible Information

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Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted.

All Information submitted through secure forms is secured with a private key and is accessed over a secure connection by nominated staff. We have a strict confidentiality policy.

This information is not shared with any third party organisations.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


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Upper Eden Medical Practice

Silver Street, Kirkby Stephen, Cumbria, CA17 4RB

  • (017683) 71369
© Neighbourhood Direct Ltd  2023
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Local Services
Your Service
Here
Residential/
Nursing Care
Private
Dentist