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Patient Voice

Our Practice has a patient participation group called the Patient Voice.

The Patient Voice are a group of our patients who are interested in being involved in the issues that affect patient care and are keen to suggest ideas and provide feedback regarding our Practice and the services we provide. Being a member of The Patient Voice means that you will be asked to complete occasional online surveys and you will also be contacted from time to time to ask for your views on a variety of Practice issues and developments.

In addition, if you would also like the opportunity to discuss your ideas and suggestions in person, we will be holding quarterly patient participation group meetings at the practice with the Practice Manager and/or GP’s. However the level of your involvement is entirely up to you and any participation is greatly appreciated!

We currently have 45 members in the Patient Voice and we would love to increase our membership numbers!

To become part of the Patient Voice what do you have to do?

Register your interest by completing our online form using the link below, or contact the Practice directly on (017683) 71369. Alternatively please send a letter expressing your interest in joining the group, to the Upper Eden Medical Practice, Silver Street, Kirkby Stephen, Cumbria CA17 4RB.

We’ll add you to the Patient Voice membership group and occasionally contact you to ask you for your opinion on topics such as:

  • The ways you think our service could be improved
  • Feedback on a particular aspect of our service or care
  • Proposed changes to our procedures
  • Plans for Practice development

Please click here to complete the online form to express an interest in joining.

Patient Participation Group Report 2014/15

Patient Survey Report March 2015 (.doc)

Patient Participation Enhanced Service Report 2014/15 - Annex D (.xls)

2014-2015 Practice Patient Improvement Action Plan (.xls)

Patient Appointment Survey Oct 2014 (.doc)

Patient Survey 2013/14

Local Participation Report 2013/14 (.doc)

Patient Survey Report 2013/14 (.doc)

CFEP Report 2013/14 (.pdf)

Appointment Analysis Results 2013/14 (.xls)

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